Privacy Policy

This Privacy Policy outlines the commitment of StoneVegas to safeguarding the personal information of its users. The document details the methods used for collecting, processing, and protecting data to ensure a secure and transparent gaming environment. Operating the Stone Vegas official casino, the platform adheres to strict data protection standards to maintain user trust and comply with regulatory requirements.

Information We Collect

To provide its services, StoneVegas collects specific information from users during registration and ongoing use of the platform. This data is essential for account management, security, and legal compliance. The types of information gathered include:

• Personal Identification Data: Full name, date of birth, email address, and phone number provided during account creation.
• Verification Information: Documents required for Know-Customer (KYC) checks, such as copies of a passport, driver’s license, recent utility bills, or bank statements.
• Transaction Details: Records of deposits and withdrawals, including payment method details used to fund the account.
• Technical Information: Data such as IP address, device type, operating system, and browser information, which is collected automatically.
• Usage Data: Information related to gameplay, including games played, bets placed, session durations, and bonus activity.

How We Use Information

The information collected serves several key purposes, all aimed at delivering a secure, efficient, and personalised service. StoneVegas processes data to:

• Set up and manage user accounts.
• Process financial transactions securely.
• Verify identity to prevent fraud and comply with anti-money laundering regulations.
• Communicate with users regarding account status, promotions, and support queries.
• Monitor platform activity to ensure fair play and protect against security threats.
• Analyse user behaviour to improve the platform’s features and game offerings.

Data Security and Storage

Protecting user information is a primary concern. The platform employs industry-standard security measures to prevent unauthorised access, disclosure, or alteration of data. These measures include the use of SSL/TLS encryption to secure all data transmitted between the user’s browser and the servers. All sensitive information is stored in secure, access-controlled environments. Regular security audits are conducted to ensure the integrity of these systems. The principles of data protection are also fundamental to the Stonevegas responsible gambling framework.

Data Sharing and Disclosure

StoneVegas does not sell or rent personal information to third parties. Data may be shared only under specific circumstances with trusted partners who are bound by confidentiality agreements. These include:

• Payment Processors: To facilitate secure deposits and withdrawals.
• Identity Verification Services: To perform necessary KYC and anti-fraud checks.
• Game Providers: To enable gameplay and settle bets.
• Regulatory Authorities: When required by law or to comply with licensing obligations.

User Rights

Users have several rights concerning their personal data. These rights allow for control over personal information and include:

• The right to access the personal data held by the organisation.
• The right to request correction of any inaccurate or incomplete information.
• The right to request the deletion of personal data, subject to legal and regulatory retention requirements.
• The right to object to or restrict certain types of data processing.

To exercise any of these rights, users may contact the support team via email.

Cookies Policy

The platform uses cookies to enhance the user experience. Cookies are small text files stored on a device that help with site navigation, remember preferences, and improve overall functionality. Users can manage or disable cookies through their browser settings, although this may affect the performance of certain site features.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices. Users will be notified of any significant changes. The date of the latest revision will always be displayed at the bottom of this page.

Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please contact the customer support team at support@stonevegas.com.